Deleting your data
Last updated: 1 October 2026.
This page explains how to remove your data from Cliporium, which is run by Nexiora Ltd. There are several places it can be, and they are independent - read whichever applies to you.
- The Cliporium web service - if you made an account and uploaded videos.
- TikTok, Instagram, YouTube and Discord accounts - if you connected one on cliporium.com to post your clips.
- Your PC - if you use Cliporium for Windows.
If you want everything gone and would rather not work out which is which, email info@nexiorastudio.com and say so. That covers all of them.
The Cliporium web service
This is the account you made at cliporium.com to upload videos and generate clips.
Delete it yourself, in the app. Sign in and go to Settings → Delete your account. You will be asked to type your email address to confirm, and then it is done - immediately, not queued for later review.
Or delete your data but keep the account. Go to Settings → Delete data and tick what to remove: uploads, clips, faceless reels, brands, automations, scheduled posts, connected social accounts, or all of them. It is removed from storage and from our database immediately, and your sign-in, credits and plan are left as they are.
The chat widget is separate. Anything you typed into the chat in the corner of the page is stored by the chat service rather than with your account, so deleting your account here does not reach it. It is ours - we run that service too - so write to us and we will remove it. Inactive conversations there may be deleted after thirty days anyway.
Or delete a single upload. If you only want to remove one video rather than the whole account, each upload in your dashboard has its own delete action, which removes that video and every clip generated from it.
What deleting your account removes, in full:
- Your account: email address and hashed password.
- Every video you uploaded that is still stored, and every clip generated from it (with its picture), removed from our cloud storage. An uploaded video is deleted automatically 30 days after upload in any case; the clips stay until you delete them.
- The database records of those uploads and clips, including the original filenames.
- Your credit balance and subscription records on our side.
- Every connected TikTok, Instagram, YouTube and Discord account: the encrypted tokens, account IDs, usernames and webhooks.
- Your scheduled and past posts, with their captions and tags, and any automations and brand profiles.
- Every PC signed in from Cliporium for Windows, and any recording one was still uploading - the unfinished upload is discarded from storage too, not left to expire.
All of it happens immediately, in that order: any active subscription is cancelled first, so a deleted account can never be billed again, then the stored files go, then the account record. If the subscription cannot be cancelled or the files cannot be removed, nothing is deleted and you are told why - rather than leaving you with a half-deleted account still attached to a payment.
If you cannot sign in. Email info@nexiorastudio.com and tell us which account it is. We will delete it for you within 30 days and confirm when it is done.
One thing we cannot delete for you. Stripe keeps its own record of payments you made, because a payment processor is legally required to retain transaction records. We delete our link to it; the financial record itself is Stripe’s and is governed by their retention rules and by tax law. Everything else goes.
What the web service holds until then
| What | How long |
|---|---|
| Your email address and hashed password | Until you delete your account |
| Uploaded videos and generated clips | Until you delete them, or delete your account. There is no automatic expiry today |
| Upload records: filename, status, mode, timestamp | Until you delete that upload, or your account |
| Credit balance and subscription state | Until you delete your account |
| Connected accounts: encrypted tokens, account ID, username, granted permissions, Discord webhook | Until you disconnect that account, or delete your account. A YouTube channel’s are also deleted a week after its connection stops working |
| Connected account names and profile pictures | Never stored in our database; held in the server cache for up to an hour after they are shown |
| Scheduled and past posts: caption, tags, time, status, link | Until you delete that post, or your account. A link to a YouTube video is checked every 25 days, and removed once the video, or the connection to its channel, has gone |
| Your sign-in session | Held in a cookie in your browser; ends when it expires or you sign out |
| Signed-in PCs (Cliporium for Windows): the name “Windows PC”, when each was approved and last used, and its tokens as hashes | Until you sign that PC out (in the app, or Settings → Devices here) or change your password; after 60 days unused; 90 days at most |
| A recording the Windows app has not finished uploading | Until it finishes (it is then an upload like any other), is cancelled, or is abandoned - storage discards it within a week |
| Stripe customer and payment records | Held by Stripe under their retention rules and applicable tax law |
TikTok, Instagram, YouTube and Discord accounts
This covers accounts you connected on cliporium.com, on the Connections page, to post or schedule clips. (The Windows app posts through these same accounts and holds none of its own.)
Remove one account. Sign in, open Connections and choose Disconnect beside that account. This immediately deletes everything we received from that platform for the account: the access and refresh tokens, the account ID, the username and the list of permissions you granted - and, for YouTube, the links to the videos Cliporium uploaded. For Discord, it deletes the webhook. Posts already scheduled to it stay on your Calendar, no longer connected, so you can post them by hand or delete them.
Remove them all. Deleting your Cliporium account from Settings → Delete your account deletes every connected account along with everything else, as described above.
From the platform itself. You can also remove Cliporium’s access without signing in to Cliporium:
- Instagram: in the Instagram app or website, go to Settings → Website permissions → Apps and websites, find Cliporium and choose Remove.
- TikTok: go to Settings and privacy → Security and permissions → Manage app permissions, find Cliporium and choose Remove access.
- YouTube: go to your Google Account’s third-party access page, find Cliporium and choose Remove access. Disconnecting in Cliporium also asks Google to cancel its access.
- Discord: delete the webhook in Server Settings → Integrations → Webhooks.
That stops the tokens working straight away, so nothing more can be read or posted. For YouTube, Cliporium notices when it next checks the connection, which it does nightly: the Connections page asks you to reconnect, and if you do not within a week, everything held for that channel - its tokens, channel ID and handle, and the links to videos Cliporium uploaded - is deleted. For TikTok and Instagram, the rows stay in our database until you disconnect in Cliporium or delete your account - or email info@nexiorastudio.com from your account’s address, and we will delete them within 30 days and confirm when it is done.
What stays on the platform. Anything you already posted is on TikTok, Instagram, YouTube or Discord under their terms. Deleting data from Cliporium - disconnecting an account, deleting data or deleting your whole account - does not remove it, or change anything the platform stores. Delete those posts on the platform itself: for YouTube, in YouTube Studio or the YouTube app.
On your PC
Everything the Windows app knows lives in two folders:
%LOCALAPPDATA%\Cliporium- settings, the library database, logs, thumbnails, and the encrypted store holding any webhook or account tokens.- The
Cliporiumfolder on whichever drive you chose for clips.
Delete those two and nothing of yours remains on the machine. Uninstalling does not remove them, on purpose: an uninstaller that deleted a year of clips would be a worse surprise than one that left them.
If you signed in to your Cliporium account in the app and sent recordings to be clipped, or scheduled posts, those recordings, their clips, the posts and any export uploaded for one are on the web service, not files on your PC: deleting the folders does not touch them. Delete them as described above. Signing out in the app’s Settings → Account ends its sign-in here too; if the PC is gone, sign it out from Settings → Devices on cliporium.com, or change your password, which signs out every PC at once.
The other way round, a clip you imported into the app’s library is a copy on your PC: deleting it on cliporium.com, or deleting your account, does not remove it - delete it in the app. The pictures and videos the app keeps in its cache for its Cliporium screen are cleared when you sign out, and live in the first folder above.
A posting service there used to be
An earlier version of Cliporium for Windows was built with a posting service of its own for TikTok and Instagram. It never went live and has been removed: it never held a token for anyone, and there is nothing in it to delete. The Windows app posts to TikTok and Instagram through your Cliporium account, covered above.
Contact
For the full picture of what is collected and why, see Privacy and Terms of use.